4
What NH Veterans And Providers Are Saying
About Mental Health Care
SHARE Survey Results from 1,170 NH Veterans
To help in identifying service gaps, the Commission developed a survey with the University of New
Hampshire Survey Center. It was called
Survey Helping to Advance Recovery Efforts (SHARE)
.
As part of the information gathering process, Commission members presented data and facilitated
dialogue at over 50 events, conferences and meetings, including State Conventions for the American
Legion, Veterans of Foreign Wars, Disabled American Veterans, as well as at National Guard and
community events.
The survey generated a response from 1,170 NH veterans – 38% from Vietnam Era Veterans, 35%
from Post 9/11 Veterans, 18% from Desert Storm Veterans and 9% from other veterans.
Survey highlights included:
30% of veterans said they were not getting the help they need because they were embarrassed
or ashamed of their need for services. Both Vietnam Era Veterans and Post 9/11 Veterans
ranked this as their number one challenge in receiving the care they need.
16% of veterans said they were not getting the help they need because they did not feel
understood by the providers who served them. Both Vietnam Era Veterans and Post 9/11
Veterans ranked this as their number two challenge in receiving the care they need.
A significant number of veterans said they were not getting the help they need because of: not
knowing where to get help; feeling that there was nothing available to help them; being only
willing to speak with another veteran; or believing that no one wants to help them.
A significant number of veterans identified the following barriers in accessing care at the VA
Medical Centers:
o
Lack of evening or weekend hours for veterans who are working or attending school
during the day. (Since this survey information was collected and prior to the release of
this Report, the Manchester VA has expanded their hours for primary and mental health
care.)
o
Inadequate coordination of transportation between facilities.
o
Claims Processing is slow. (Veterans are passing away before their claims are
processed.)
NH Psychological Association - Survey Results
Through another survey sent to members of the NH Psychological Association, the Commission
learned that 94% of those surveyed are interested in learning more about how to better serve veterans.
These private practitioners are willing and interested in serving veterans; they just need additional
training and education to better understand how to address veterans’ unique needs.
80 Military and Civilian Providers – Survey Results
The American Red Cross, in partnership with the Commission on PTSD and TBI, distributed a survey
to military and civilian provider agencies throughout New Hampshire and received a response from 80
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