agencies. The response gave affirmation to the lessons learned from the Veteran Survey and NH
Psychological Association Survey, highlighting the need to bring military culture awareness and
trainings to an increased number of civilian social service agencies – especially to those agencies who
do not currently serve NH veterans.
One of the survey questions asked,
How does your agency address stigma, embarrassment or shame as
a means to improve outreach, education and services to our military?”
40% of agency responses to
this question were vague, incomplete or left blank. A few agencies identified education as a way to
address stigma, but many agencies were unclear on how to address this issue.
Improving Access, Outreach & Services
Based upon Survey Results
Helping to Deploy Resources More Effectively
The Commission partnered with the Substance Abuse Mental Health Services Administration
(SAMHSA), the New Hampshire Department of Health and Human Services, Bureau of Behavioral
Services and the Manchester VA Medical Center to create the Veteran Map of New Hampshire –
Series I & II. These maps help to highlight veteran issues and data on PTSD, TBI, homelessness,
suicide risk, substance misuse, as well as other healthcare concerns. They also indicate military and
civilian resources that are located throughout the State. The Veteran Map of New Hampshire – Series
I was introduced at numerous military and civilian conferences, events and meetings throughout the
State and were instrumental in helping to support grant requests, educating provider agencies and
helping to deploy military resources more effectively. The Veteran Map of NH was also recognized
nationally at several SAMHSA Military Policy Academy Conferences.
The Veteran Map of New Hampshire – Series II is provided as Attachment 2.
Improving Access to the VA and Its Services
A model on how New Hampshire can improve access to VA services can be found in the strong
partnership that has developed between the NH State Police and the VA Medical Centers. Out of the
373 members of the NH State Police force, 90 are veterans. Members of the State Police Peer Support
Unit toured Manchester VA Medical Center and the White River Junction VA Medical Center. There
they learned about resources, services and supports available to help State Police veterans, as well as
other NH veterans. Because of the lessons learned through their partnership with the Commission on
PTSD and TBI, and because of their commitment to improving the safety net in New Hampshire, the
NH State Police are now partnering with both VA Medical Centers in helping veterans access needed
Increasing Education and Awareness to Provider Agencies and the Community
Using the survey results to highlight the need to better educate provider agencies and the general
community, the Commission approached the New Hampshire Department of Health and Human
Services, Division of Public Health Services (DPHS) to request its assistance. DPHS contacted the
NH Medical Society for support and a new partnership was formed. The goal of this partnership is to
develop a Public Education and Awareness Campaign designed to educate provider agencies and the
general public on better understanding and serving veterans, service members and their families.
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